Terms & Conditions

Hotel Vendors operates a global B2B procurement network and verified marketplace connecting hotel owners, resort operators, procurement directors, and management companies with commercial hospitality vendors, suppliers, and service providers across categories including FF&E (Furniture, Fixtures & Equipment), linens, technology, housekeeping, food & beverage, amenities, security, and career listings.

By accessing, registering for, browsing, using our website, or purchasing any advertising placement or subscription plan, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, our Privacy Policy, and any supplemental rules posted on the platform. If you do not agree to these Terms, you must immediately refrain from using the platform and from submitting any subscription orders.

If you are accepting these Terms on behalf of a company, hotel property, or other commercial legal entity, you represent and warrant that you have full legal authority and corporate power to bind that entity to these Terms. You further represent that you are at least 18 years of age or the age of legal majority in your jurisdiction.

To access specific features of the platform, including creating vendor cards, publishing deals, saving shortlists, or subscribing to directory advertising placements, you must register for an account as either a Hotel Owner / Operator or a Hospitality Vendor.

• Accuracy of Information: You agree to provide true, accurate, current, and complete information during registration, and to maintain and promptly update this information. Providing fraudulent credentials, burner telephone numbers, or false corporate affiliations is strictly prohibited.
• Credential Confidentiality: You are solely responsible for maintaining the confidentiality of your login credentials, passwords, and verification tokens. You agree not to disclose your password to any third party.
• Account Liability: You are fully responsible for all activities, profile updates, deals posted, and financial transactions that occur under your account, whether authorized by you or not.
• Security Notification: You agree to immediately notify Hotel Vendors at support@hotel-vendors.com of any unauthorized access, security breach, or compromised credentials.

Hospitality Vendors may create and manage public directory cards, brand presentations, contact channels, catalogs, and promotional deal cards.

Platform Verification Standards: Hotel Vendors strives to present high-integrity suppliers to hospitality decision-makers. We reserve the right to review corporate documentation, licenses, tax IDs, and public certifications. Issuance of a "Verified Supplier" badge or category placement is at our discretion and does not constitute a warranty or guarantee of vendor solvency, product durability, or delivery timelines.

Editorial and Quality Discretion: Hotel Vendors reserves the right, at its sole discretion and without liability, to review, edit, reject, pause, or remove any vendor listing, image, text, or deal that:

• Violates these Terms or applicable advertising laws;
• Contains misleading claims, unauthorized manufacturer logos, or fraudulent pricing;
• Fails quality benchmarks or receives repeated substantiated complaints from verified hotel buyers;
• Is inactive, incomplete, or inappropriate for a commercial hospitality procurement network.

Hotel Vendors offers commercial advertising tiers and directory placement packages designed for suppliers seeking visibility across our buyer network:

• Business Card Ad Slot: Targeted vendor directory card placement matching standard category dimensions ($149/year).
• 1/4 Page Ad Block: Dedicated quarter-page vertical block placement offering balanced category authority ($349/year, or promotional rate when applied).
• 1/2 Page Horizontal Spread: High-impact half-page horizontal placement above directory editorial content ($449/year, or promotional rate when applied).
• Full Page Takeover: Dominant full-page takeover placement for enterprise brands and premier hospitality suppliers ($899/year, or promotional rate when applied).

Payment Processing via Stripe: All transactions are processed securely through Stripe with enterprise-grade SSL encryption. By submitting payment card details, you authorize Hotel Vendors and Stripe to charge the specified subscription fee, including applicable taxes. All prices are listed and billed in United States Dollars (USD).

Recurring Subscriptions & Automatic Renewal: Paid advertising plans operate on an annual recurring basis (12-month billing period). Unless you cancel your subscription prior to the expiration of the current paid term, your plan will automatically renew for successive 12-month terms at the prevailing rate.

Price Adjustments: Hotel Vendors reserves the right to adjust subscription rates. Any price changes will be communicated to your registered email address at least thirty (30) days prior to your renewal date. Continued subscription following notification constitutes acceptance of the revised pricing.

All subscription purchases, advertising placements, and platform membership fees are final and non-refundable once payment is completed.

Because advertising placements, digital directory indexing, category server allocation, and brand exposure commence immediately upon payment confirmation, users cannot request, and Hotel Vendors will not issue, refunds under any of the following circumstances:

• Unused Subscription Periods: No refunds, credits, or adjustments are issued for unused months, days, or time remaining on an active 12-month contract.
• Partial Usage or Early Discontinuation: No prorated refunds are provided if you discontinue using the platform, pause your profile, or delete your account prior to term expiration.
• Commercial Inquiries & Outcomes: Hotel Vendors does not guarantee specific buyer lead volumes, RFPs, inquiries, or signed procurement contracts. Subjective dissatisfaction with business outcomes is strictly non-refundable.
• Voluntary Cancellation & Strategy Shifts: Changes in your marketing budget, product discontinuations, corporate restructuring, or business closure do not entitle you to a refund.

Effect of Subscription Cancellation: You may cancel your subscription at any time through your Vendor Dashboard or by contacting customer support. Cancelling a subscription stops future automatic renewals at the expiration of your current 12-month billing period. However, cancelling does not automatically entitle you to a refund, prorated refund, or credit for the active billing period already paid. Your vendor profile and advertising placement will remain active in the directory until the end of your prepaid term.

Statutory Consumer Rights Qualification: Exceptions to this No Refund Policy apply only where refunds are expressly required by applicable non-waivable statutory consumer protection laws or local consumer regulations that cannot be legally excluded under applicable jurisdiction. Nothing in this policy promises or intends to override mandatory statutory consumer rights that cannot be disclaimed by contract.

The platform is provided solely for legitimate business-to-business hospitality discovery, procurement networking, verified supplier evaluation, and career recruitment.

You agree that you will NOT engage in any of the following prohibited activities:

• Automated Scraping & Data Mining: Using web spiders, crawlers, scrapers, automated scripts, or bots to harvest vendor listings, phone numbers, email addresses, or proprietary directory data without prior express written consent from Hotel Vendors;
• Malicious Code & Security Tampering: Introducing computer viruses, worms, trojans, ransomware, or any code designed to disrupt, overload, or compromise platform servers or user data;
• Fraud & Impersonation: Impersonating another vendor, hotel brand, procurement officer, employee, or celebrity; misrepresenting business licensing; or submitting falsified corporate credentials;
• Spam & Harassment: Sending unsolicited mass marketing messages, unsolicited commercial solicitations, phishing schemes, or abusive communications to registered hoteliers or vendors;
• Interfering with Integrity: Reverse engineering, decompiling, disassembling, or copying platform source code, UX components, or database structures; or attempting unauthorized administrative access.

You retain full ownership of all logos, trademarks, catalog descriptions, marketing copy, photographs, and deal terms that you upload or publish on Hotel Vendors ("User Content").

License to Hotel Vendors: By uploading User Content, you grant Hotel Vendors an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, transferable license to display, format, publish, index, translate, and distribute your content across our directory, email digests, and promotional marketing channels for the purpose of operating and growing the platform.

Content Warranties: You represent and warrant that you own or possess all requisite licenses, rights, and permissions to submit your User Content, and that your content does not infringe or violate any third-party copyright, trademark, trade secret, privacy, or proprietary right.

Accuracy Disclaimer: Hotel Vendors does not pre-audit all claims made by vendors. Hotel buyers are responsible for conducting independent due diligence before signing procurement agreements. Hotel Vendors disclaims all liability for inaccurate specifications, availability lapses, or pricing discrepancies published by third-party vendors.

The platform, including all software code, databases, visual interface designs, typography pairings, color systems, logos, text, graphics, icons, and proprietary algorithms (excluding User Content) are the exclusive property of Hotel Vendors-Global and its licensors, protected by international copyright, trademark, and unfair competition laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the platform solely for internal business purposes in accordance with these Terms. No right, title, or interest in platform intellectual property is transferred to you. You may not reproduce, modify, redistribute, create derivative works of, or publicly display any platform assets without prior written consent.

Hotel Vendors reserves the right, in its sole discretion and without prior notice, to immediately suspend, restrict, or terminate your user account, vendor directory placement, or platform access if:

• You violate or breach any provision of these Terms or supplemental marketplace rules;
• You engage in fraudulent, deceptive, or unethical commercial conduct;
• You initiate an unjustified credit card chargeback or dispute against legitimate subscription fees;
• We are required to do so by applicable legal process, law enforcement, or government agency request;
• Continued operation of your account poses a security, reputational, or legal risk to the platform or other users.

Consequences of Termination: Upon termination, your right to access the platform ceases immediately. Any published vendor cards or advertising placements will be unpublished. In accordance with Section 5 (No Refund Policy), no refunds, reimbursements, or credits will be issued for any terminated account or remaining contract term.

"As Is" and "As Available": THE PLATFORM, DIRECTORIES, VENDOR CARDS, AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

HOTEL VENDORS MAKES NO WARRANTY THAT: (A) THE SERVICES WILL MEET YOUR COMMERCIAL REQUIREMENTS; (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY VENDOR WILL DELIVER GOODS OR SERVICES AS PROMISED; OR (D) ADVERTISING PLACEMENTS WILL GENERATE SPECIFIC BUSINESS OPPORTUNITIES OR REVENUE.

Exclusion of Consequential Damages: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HOTEL VENDORS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR TECHNOLOGY PARTNERS (INCLUDING QUANTO NEURAL AI) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR INABILITY TO USE THE PLATFORM.

Maximum Cumulative Liability Cap: IN ALL CIRCUMSTANCES, THE TOTAL AGGREGATE LIABILITY OF HOTEL VENDORS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL BE STRICTLY LIMITED TO AND SHALL NOT EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD), OR (B) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO HOTEL VENDORS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

We reserve the right to amend, update, or replace these Terms at any time. When material updates are made, we will revise the "Last Updated" date at the top of this page and, where commercially reasonable, notify registered users via email or an announcement banner on the platform.

Your continued access or use of Hotel Vendors following the effective date of updated Terms constitutes your full and binding acceptance of the revised terms. If you do not agree to the updated Terms, your sole and exclusive remedy is to discontinue using the platform and cancel any upcoming subscription renewal.